E-Commerce & Retail
Why Inboxi Works for E-Commerce
E-commerce businesses need to communicate with customers at every stage of their journey - from browsing products to post-purchase support. Inboxi centralizes all customer conversations across WhatsApp, Messenger, and Instagram, making it easy to provide excellent customer service and drive sales.
Revenue Recovery
Send automated Abandoned cart recovery reminders to customers who didn't complete purchases.
Direct Sales & Promotions
Drive conversions through Flash sales (broadcast limited-time offers) and Product catalog sharing directly in WhatsApp conversations.
Post-Purchase Excellence
Instantly deliver Order confirmations and Shipping updates. Efficiently handle Returns & refunds and collect essential Customer feedback.
Scalable Support
Provide fast, multi-channel Customer support by answering product questions quickly across all channels.
Key Features Used
Conversion Engine
Leverage the WhatsApp business catalog to display products, complete with images and prices
Mass Communication
Utilize Campaign broadcasts to send promotional messages to thousands of customers.
Automation
Implement Chatbot flows for automated order tracking and support, backed by the AI support agent answering common questions 24/7 automatically.
Accessibility
Ensure multi-channel support so customers can reach you on their preferred platform.
Business Benefits
Direct Revenue Generation
Drive higher transaction volumes by sharing interactive product catalogs featuring images and pricing directly within WhatsApp conversations.
AI-Driven Cost Optimization
Significantly lower support overhead by deploying AI agents that resolve routine customer inquiries 24/7 without manual team intervention.
Elevated Customer Satisfaction (CSAT)
Build stronger brand loyalty by ensuring near-instant response times through a combination of AI automation and efficient multi-channel management.
Strategic Sales Recovery
Recapture potentially lost revenue by sending automated, targeted reminders to re-engage customers who did not complete their purchases.
Unified messaging. Automated growth.
Experience the power of smarter automation and a cleaner interface. Join the teams scaling their customer conversations with Inboxi today.