Feature
AI-Powered Support Agent
Intelligent, Channel-Agnostic Automation
This feature provides a Channel-agnostic AI assistant with knowledge base integration, ensuring customers receive 24/7 automated support by answering questions instantly, even when your team is offline.
Always-On Instant Support
Provides 24/7 automated support, ensuring that customer questions are answered instantly, even when your human team is offline. This capability significantly improves response times and first-contact resolution rates.
Smart Knowledge Base Integration
Utilizes a Smart knowledge base for training the AI. This foundational capability allows you to easily upload your business documentation, FAQs, or website content to inform the agent's responses.
Context-Aware Intelligence
Delivers Intelligent responses by processing and understanding the context of the customer's query. This ensures the AI provides accurate, relevant answers rather than just keyword matches.
Seamless Human Handoff
Ensures customer satisfaction with Automatic handoff. When the AI cannot help or the query becomes too complex, the conversation is seamlessly and immediately transferred to a human agent, maintaining continuity.
Confidence Threshold Customization
Provides control over the agent's reliability with Customizable confidence. You can set a specific threshold to define how confident the AI must be in its answer before it is allowed to respond to the customer.
Versatile Data Ingestion
Supports the AI's training through Multiple knowledge sources. You can add various formats, including raw text, PDFs, Word documents, or website URLs, making data preparation flexible and efficient.
Continuous Content Learning
The AI is capable of Learning from your content by ingesting and processing your business documentation. This allows the agent's knowledge to grow and adapt alongside your business.
Global Multi-Language Support
Enables global customer support through Multi-language support. The AI automatically detects the customer's language and responds in kind, ensuring a localized and personalized experience.
Controlled Conversation Pacing
Manage the customer experience using Conversation limits. This feature allows you to control the exact number of messages the AI can send in a single interaction before the system triggers an automatic handoff to a human agent.
Who can benefit?
This feature is critical for organizations seeking to scale their support operations, reduce costs, and maintain high service quality around the clock.
Customer Service Directors
They can achieve maximum coverage with 24/7 automated support while reducing agent workload by deflecting common inquiries. This allows human agents to focus on complex issues after an Automatic handoff.
Marketing & Promotions Teams
They rely on dynamic message personalization (using template variables like
{{contact.name}}) to create highly relevant outreach. The campaign control and flexibility features, such as pause/resume, allow them to manage complex automation workflows efficiently.Compliance Officers
They are supported by clear compliance & Opt-out management features, which include handling 'STOP' and unsubscribe keywords, ensuring all large-scale broadcasts adhere to customer preferences and regulatory requirements.
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