Feature

Unified Multi-Channel Inbox

Centralized conversation management across all messaging channels.

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Engage in real-time conversations across WhatsApp, Facebook Messenger, and Instagram Direct.

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Real-time conversations across WhatsApp, Facebook Messenger, and Instagram Direct.

Utilize a single, unified interface for all communication channels.

Automatically match contacts across channels to create a unified customer profile, providing a complete conversation history in one place.

Use channel-specific message formatting and templates to ensure a native, high-quality customer experience.

Benefit from real-time message notifications and updates, ensuring your team never misses a conversation.

Efficiently manage conversation states with controls for open, assigned, resolved, and archived statuses

Easily assign and reassign conversations among your team members for quick resolution.

Maintain clarity and context with built-in support for multi-thread conversations.

Our Unified Multi-Channel Inbox is ideal for a wide range of users, providing clarity, efficiency, and scale to your customer communication.

Customer Service Agents
Save time and resolve issues faster by viewing all conversations, history, and customer details in a single, real-time interface, regardless of the channel (WhatsApp, Messenger, or Instagram).
Team Leaders & Managers
Streamline your workflow with conversation status management, clear assignment, and real-time collaboration tools, ensuring your team is always aligned and effective.
Growing Businesses
Simplify your operations by centralizing customer engagement from multiple platforms, allowing you to grow your customer base without overwhelming your team.